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Ron-e · 06-12-2015, 04:57 AM

Thats new to me.. Angry

Quote:Hello dear client,

This is an urgent notification from our end to you:

Few hours ago police entered with a warrant into datacenter in Germany where our server is placed and confiscated one of our servers ( DE3 node ), to be more exact hard drives. Unfortunately by the german laws we could not be notified before the disc were taken away due to a fact that the data there could be erased. Unfortunately we cannot disclose the information about why the discs were taken away by the police.

We have been notified about this one hour ago and we are already on the phone with our DC on what to do.

At the moment we have switched the drives but unfortunately we do not keep customers backups, meaning if you did not take offsite backups your data is lost ( as the discs can be in police property as long as the suspicious about some activity that was reported takes.. ).

Please understand that we are as much surprised as you are and we are doing our best to resolve this situation.

At the moment we are in talks with our DC and in meantime we are already installing services ( the IP will be the same! ) for our clients there.

Also I would like to point out that, even its rare cases that this happens, we are not liable for any data loss or actions like this, even though, as we wrote before, its very rare!.

I must say that we planned to roll out backup system in following weeks for our clients ( as a feature ) but as this happened it has messed up our plans for that.

Rest assured that we will update you as things progress

Thank you for your patience and bearing with us in these hard times for us.

Yes i have back-ups and no i have/had no illegal stuff on it.. Cool

apinto · 06-12-2015, 05:09 AM

What host doesnt take client backups? :O

Diablo925 · (This post was last modified: 06-12-2015, 05:11 AM by Diablo925.)

If you dont pay for it

my VPS dont have backup i make a offsite backup my self

Ron-e · 06-12-2015, 05:19 AM

(06-12-2015, 05:09 AM)apinto Wrote: What host doesnt take client backups? :O

cheapass ones, the only ones i like.. Tongue

Rick · (This post was last modified: 06-12-2015, 05:36 AM by Rick.)

Ron, could you share with us which hosting provider it is?

apinto · 06-12-2015, 08:50 PM

(06-12-2015, 05:10 AM)Diablo925 Wrote: If you dont pay for it

my VPS dont have backup i make a offsite backup my self

Actually mnost hosts, even OVH Cheap VPS make backups for use in emergency like this.
Those backups might only be used when it is NOT the user fault, this case would apply.

bbspike · 06-14-2015, 04:44 PM

A host can take as many backups they want, in this case if the police find out they will take those drives as well.

apinto · (This post was last modified: 06-14-2015, 11:51 PM by apinto.)

(06-14-2015, 04:44 PM)bbspike Wrote: A host can take as many backups they want, in this case if the police find out they will take those drives as well.

Makes sense...
Never thought about that, that way.

Anyways, Police issues are with they erasing/deleting data, not having a backup... At least that is my POV.

Ron-e · 06-15-2015, 12:47 AM

Quote:Hi,

This is an update to our previous email sent to you:

1. Due to a mishandling by the police while confiscating the disks we could not start properly the machine with new disks.
2. Troubleshooting took more than few hours
3. We decided to rent a new machine with almost same specs and start installation
4. Currently we are in process of installation and setting up customer services one by one.

Thank you for your patience in these hard times for us and rest assured that we will keep you posted.

apinto · 06-15-2015, 06:13 PM

Poor Ron-e Sad