Gmail marking email from Sentora as SPAM

[Merridion]

Hello Sentora,

Just a heads up from someone who just created a forum account. Gmail is marking email from Sentora as SPAM b/c it is saying that it's "in violation of Google's recommended email sender guidelines".

I don't know if it's something with the way your auto-response when registering a new account is set up, or if it's something within the way MyBB is designed, but I just thought I'd let you know in case anyone else isn't aware about it or doesn't think to check their SPAM folder...


- Edward

[Me.B]

Not true... It's related IP you use and your setup.

I tested so many times on clean installs emails sending to my gmail and no issues even with badly configured emails ( no SPF, no DKIM ).

You need to fix your IP reverse & setup may be SPF, check if IP is blacklisted too.

Why this error? Are you trying to send thru Gmail SMTP?? Explain more?

M B

[Merridion]

Not true... It's related IP you use and your setup.

I tested so many times on clean installs emails sending to my gmail and no issues even with badly configured emails ( no SPF, no DKIM ).

You need to fix your IP reverse & setup may be SPF, check if IP is blacklisted too.

Why this error? Are you trying to send thru Gmail SMTP?? Explain more?

M B

I'm not sending anything - it's what I RECEIVED from Sentora. I think you're confusing what I said...

The initial auto-responding email I received from "info@sentora.org" to complete the forum registration was marked as SPAM by gmail. This has nothing to do with IP reverse or anything being "blacklisted" on my end - this is about the email from Sentora to my gmail account.  It was just a simple warning from gmail at the top of the email that I received from "info@sentora.org" telling me,

"Why is this message in Spam? It is in violation of Google's recommended email sender guidelines."

Followed by a link to "learn more" about why they are marking the email as spam.

Now, if it was marked as spam b/c of settings on my end, it would NOT have bothered with the warning message, it would have just dumped it into my spam folder and that's it.  However, I've never set spam settings of any kind for this email account - actually, this is the first time I've ever seen anything in the spam folder for this email account! - which is why I'm pointing this out to you guys @ Sentora.

I hope that explanation clears up the confusion a bit...


- Edward

[TGates]

He's talking about the Sentora Forums buddy. We already know this and are trying to get it sorted out. Only Gmail is having this issue

We do have a notice on the signup page for users to check their spam folder, but not many people read things when they signup for something (Or install something) - We notice this a LOT around here LOL

[Me.B]

errrrrrrrrrrrrr........... Grrr Was not my day...

Tom that error is totally strange I will check again MX settings or try a fake registration to see.

[Me.B]

http://mxtoolbox.com/SuperTool.aspx?acti...n=toolpage

Should change SPF to include sentora.org as valid sender not neutral.

[TGates]

Ok, PM me what the SPF/TXT record should be and I'll update it on Godaddy. Currently it is showing 2 records  
We also use Bobby's mail server for relaying...

[Me.B]

Why not sending directly?

[heberth]

Hello everybody. I also received the welcome email on my spam folder with the same error of violation of terms.

I checked and indeed the problem is that the sentora forum is not setup with spf nor dkim.
You need to have at least one of them to comply with gmail. If you have them both is much better.

for spf just add or edit a txt record in godaddy and input this as target:
v=spf1 a mx ip6:2001:41d0:52:a00::dd6 includeentora.org ~all

I got sentoras sending IPv 6 from the source code on the email I got.

Also for ipv6 sending you need to add a reverse dns pointing to sentora.org for the IP 2001:41d0:52:a00::dd6

Check it out... google says it officially:
https://support.google.com/mail/answer/8...entication

Hope it helps,
Heberth

[TGates]

ballen 5050