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What About Priority One Users?
#14
RE: What About Priority One Users?
So what you are telling me is that I have to pay another $100 after losing my 1st payment. That sounds like a great deal! Yea, you offer to add the time on but not simply transition the support over at no cost which you should do.

My point is guys Hostwinds didn't start a war with ZPanel and come in and take over your software. Someone at ZPanel signed that business deal and as a result, signed a bad deal. A good contract would have provisions in it in which Hostwinds would have to perform or dedicate x number of resources to the project.

Your priority support users had no input into the signing of the deal and as a result, lost out. Are you telling me no one from ZPanel willingly signed this deal? Did Hostwinds perform a hostile takeover of the software without a signature of the owner of ZPanel?

My point is that someone at ZPanel signed the deal with Hostwinds. Yea, Hostwinds may have not performed but was there anything in the contract stating they had to? If so, why are you not in court suing them? From what it sounds like to me I am losing my priority support money along with many other people because of a bad business deal made between Zpanel and Hostwinds.

How can you not see this? You guys are acting like someone came in and took over your software and you had no dealings in it and no negotiation power. Did you put clauses in the contract to protect premium users?

It sounds like to me ZPanel owners signed a horrible open ended deal with a company that had no intentions of performing because there was no language in the contracts forcing them to do so. As a result, you guys have to jump ship and start over. Did you not have a contract attorney involved in this process?

This is the way I see if and you are probably going to disagree. Your priority users got screwed because of a bad contract that was not properly executed between ZPanel and Hostwinds. You say they have IT staff. Did you put provisions in the contract that they had to dedicate x number of staff to Zpanel for x number of hours per week? Were there provisions that Hostwinds had to provide x number of resources to the project?

Lets just agree to disagree here. I don't want to continue to argue over this as I think this is a good product and one of the best control panels out there. The software is unbelievably stable and easy to use. It is just a shame that I got caught in the crossfire of a bad business deal. I personally feel like I got burned but that is just my opinion. Maybe the other premium users will be happy to fork over another subscription after losing theirs. Who knows.
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Messages In This Thread
What About Priority One Users? - by smccarthy945 - 08-12-2014, 04:33 AM
RE: What About Priority One Users? - by jacobg830 - 08-12-2014, 06:36 AM
RE: What About Priority One Users? - by TGates - 08-12-2014, 08:19 AM
RE: What About Priority One Users? - by Me.B - 08-12-2014, 08:48 AM
RE: What About Priority One Users? - by Nigel - 08-13-2014, 03:17 PM
RE: What About Priority One Users? - by Me.B - 08-13-2014, 07:49 PM
RE: What About Priority One Users? - by TGates - 08-13-2014, 11:50 PM
RE: What About Priority One Users? - by Me.B - 08-14-2014, 04:01 AM
RE: What About Priority One Users? - by Me.B - 08-14-2014, 04:12 AM
RE: What About Priority One Users? - by smccarthy945 - 08-14-2014, 04:36 AM
RE: What About Priority One Users? - by jacobg830 - 08-14-2014, 04:47 AM
RE: What About Priority One Users? - by Me.B - 08-14-2014, 04:50 AM
RE: What About Priority One Users? - by kandrews - 08-14-2014, 09:01 PM

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