(11-24-2025, 07:45 PM)servermaster Wrote: Hello,
1. I have installed Sentora in ubuntu 20 oracle cloud AMD server (Also tried with ARM server).
2. Installed in root user (using sudo -i)
3. Enabled All Port and All IP in Oracle network security
4. Installation successful and got login info
5. sudo systemct1 status apache2 - I checked and Active and running
6. Subdomain and main domain DNS is correctly pointed
When i tried to open SentoraPanel.example.com. i am getting an error "The connection has timed out- The server at sentorapanel.example.com is taking too long to respond" or "503 Service Unavailable"
Troubleshoot i did :
1. Restarted Apache - sudo systemctl restart apache2
2. Reboot the whole server
and still did not fixed. What to do? how to fix?
As stated in the installation docs:
Quote:1) Log in to your server's SSH terminal as root user. (You MUST use root! Not sudo!)You have to be logged into your server as actual root user, not sudo.
sudo -i will not work because not every step of the installation will be done as actual root. It is just a 'switch' and because of that, not all root functions/permissions operate the same as actual root user.
There is no easy fix for this (like simply changing permissions) unfortunately.
There are too many dependencies and configurations that require it to be installed using actual root user.
You will have to start from scratch again and make sure you are logged in on the actual root account.
Note: If you can't login or things aren't working 100% right after the final install restart, you may have to restart the server again manually after it completes installing for everything to 'catch up' and work together.
I hope this helps. Please report back how things turn out.
