Email not being forwarded

[rsthomas]

Email is not being forwarded to internal or external domains/accounts. Doesn't matter whether Keep Original Message is checked or not.

Roundcube Webmail 1.0.4 (installed with Sentora)
includes managesieve Plugin 7.2

Other applications installed:
ufw firewall
elfilemanager
opendkim
let's encrypt
sentastico

Is this a configuration problem somewhere?

TIA

[zanga]

Do you have something related to this in the logs ?

[rsthomas]

Do you have something related to this in the logs ?

apache2/error.log -- no
sentora.log -- no
sentora-error.log -- no

I don't know where else to look.

[zanga]

Try also /var/log/maillog dovecot

[rsthomas]

Try also /var/log/maillog dovecot

from /var/log/dovecot-debug.log to an address that should be forwarded:
2017-10-11 17:24:53imap: Debug: Loading modules from directory: /usr/lib/dovecot/modules
2017-10-11 17:24:53imap: Debug: Module loaded: /usr/lib/dovecot/modules/lib10_quota_plugin.so
2017-10-11 17:24:53imap: Debug: Module loaded: /usr/lib/dovecot/modules/lib11_imap_quota_plugin.so
2017-10-11 17:24:53imap: Debug: Module loaded: /usr/lib/dovecot/modules/lib11_trash_plugin.so
2017-10-11 17:24:53imap: Debug: Added userdb setting: mail=maildir:/var/sentora/vmail/rstmarine.com/yp/
2017-10-11 17:24:53imap: Debug: Added userdb setting: plugin/quota_rule=*:bytes=209715200
2017-10-11 17:24:53imap(yp@rstmarine.com): Debug: Effective uid=999, gid=8, home=/var/sentora/vmail/rstmarine.com/yp/
2017-10-11 17:24:53imap(yp@rstmarine.com): Debug: Quota root: name=User quota backend=maildir args=
2017-10-11 17:24:53imap(yp@rstmarine.com): Debug: Quota rule: root=User quota mailbox=* bytes=209715200 messages=0
2017-10-11 17:24:53imap(yp@rstmarine.com): Debug: Quota grace: root=User quota bytes=20971520 (10%)
2017-10-11 17:24:53imap(yp@rstmarine.com): Debug: maildir++: root=/var/sentora/vmail/rstmarine.com/yp, index=, indexpvt=, control=, inbox=/var/sentora/vmail/rstmarine.com/yp, alt=
2017-10-11 17:24:53imap(yp@rstmarine.com): Debug: trash plugin: Added 'Spam' with priority 1
2017-10-11 17:24:53imap(yp@rstmarine.com): Debug: trash plugin: Added 'Trash' with priority 2
2017-10-11 17:24:53imap(yp@rstmarine.com): Debug: trash plugin: Added 'Junk' with priority 3
------------------------

from /var/log/mail.log:
Oct 10 17:12:50 rstunlimited postfix/smtpd[30206]: connect from dnvrco-outbound-snat.email.rr.com[107.14.73.228]
Oct 10 17:12:50 rstunlimited postfix/smtpd[30206]: D94A11403A8: client=dnvrco-outbound-snat.email.rr.com[107.14.73.228]
Oct 10 17:12:50 rstunlimited postfix/cleanup[30338]: D94A11403A8: message-id=<>
Oct 10 17:12:51 rstunlimited postfix/qmgr[3422]: D94A11403A8: from=<rst@russthomas.net>, size=2231, nrcpt=1 (queue active)
Oct 10 17:12:51 rstunlimited postfix/pipe[30310]: D94A11403A8: to=<yp@rstmarine.com>, relay=dovecot, delay=0.26, delays=0.17/0/0/0.08, dsn=2.0.0, status=sent (delivered via dovecot service)
Oct 10 17:12:51 rstunlimited postfix/qmgr[3422]: D94A11403A8: removed
----------------------

Does the above mean anything to you?

[zanga]

I'm not exactly sure how the sentora's forwarding form is designed to work but  for postfix itself forwarding is being done thru virtual maps.Now postfix is relaying thru dovecot, which means a dovecot.sieve should handle the forwarding. Not sure at which step is the sieve file suppose to be created but you have 2 options, eider generate it using roundcube, or manually create it.

Code:

require ["copy"];
if address :is "to" "user@example.net"
{
   redirect :copy "other@example.net";
}

[rsthomas]

I'm not exactly sure how the sentora's forwarding form is designed to work but  for postfix itself forwarding is being done thru virtual maps.Now postfix is relaying thru dovecot, which means a dovecot.sieve should handle the forwarding. Not sure at which step is the sieve file suppose to be created but you have 2 options, eider generate it using roundcube, or manually create it.

Code:

require ["copy"];
if address :is "to" "user@example.net"
{
   redirect :copy "other@example.net";
}

Where does the above code go; into which file? Is the require line supposed to be the require() function?

[zanga]

You need to touch a file(dovecot.sieve) in the mailbox directory where you need to have the forward.

The mailboxes can be found in /var/sentora/vmail/[domain.tld]/

Just update the code with the correct email addresses, also make sure you preserve the same permissions and ownership.