Sentora for Windows Update

[kinjo]

Here’s the mail I got
 
Hi,
 
 
Welcome to Community!
 
Good to know that you are working on Windows 8.
 
You are getting "bad pool header" error message and then the computer restarts.
In order to understand the issue better I would like to ask you few questions:
1.       Do you get the error message randomly?
2.       What is the complete error message received?
3.       Have you made any changes to the computer prior to the issue?
4.       Do you have any third party antivirus software installed on the computer?
5.       Are there any external devices connected to the computer?
 
 
Let's do one thing, disable the automatic restart from advanced startup options to check if it the issue persists.
a. Open Charms bar by holding Windows Key + C.
b. Now click on settings and then click on Change PC settings.
c. Under PC settings click on General. Under Advanced startup, click on Re-start.
d. Under choose an option click on Troubleshoot and click on Advanced Options.
e. Under Advanced options click on Startup settings.
f. Now on the Startup settings Window click on Restart.
g. Now follow the instruction on the desktop screen.
 
 
 
Method 1: I would suggest you to run the hardware troubleshooter and check if it helps. Follow these steps to run the troubleshooter.
a)Press the ‘Windows + C’ to activate the charms menu or move the mouse pointer to bottom right corner of the screen and you will get the charms menu.
b) Click on ‘search’ and select ‘settings’ and type ‘Troubleshooting’ and select ‘troubleshooting’.
c) Click on ‘Hardware and Sound’ and select ‘Hardware and Devices’ and click on next to run the troubleshooter.
 
 
Method 2: I would also suggest you to try updating the drivers for the USB driver and check if that helps.
Follow the steps provided below to update the drivers.
a) Drag the mouse to bottom left corner and right-click on the ‘Start icon’.
b) Select ‘device manager’
c) In Device Manager, locate the device you want to update, and then double-click the device name.
d) Click the ‘Driver’ tab, and then click ‘Update Driver’ and follow the instructions.
 
 
Method 3:
Start the computer in clean boot state and to check if any third party applications or startup items are causing the issue.
a. Press ‘Windows key + R’ and then type ‘msconfig’ without quotes and press ‘ENTER’.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
b. On the ‘General’ tab, click ‘Selective Startup’.
c. Under ‘Selective Startup’, click to clear the ‘Load Startup Items’ check box.
d. Click the ‘Services tab’, click to select the ‘Hide All Microsoft Services’ check box, and then click ‘Disable All’.
e. Click ‘Apply’ and ‘OK’.
f. When you are prompted, click ‘Restart’.
g. After the computer starts verify whether you’re able to use the install apps.
Note: You need to restart the computer to a normal mode once you have finished troubleshooting. To do so, follow these steps:
a. Press ‘Windows key + R’ and then type ‘msconfig’ without quotes and press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
b. Select ‘Normal Startup’.
c. Click ‘Apply’ and ‘OK’.
 
Or otherwise, How To Fix “BAD POOL HEADER” BSOD? : Deskdecode